Last week prominent YouTuber Raza Samo saw his channel Khujlee Family get hacked. According to Raza, he was a victim of a phishing attack whereby he was goaded into clicking a link with the sending party identifying as a potential sponsor looking to get a video game promoted by the YouTuber.
He subsequently recovered his account however in the time between, the channel was rendered demonetised. “When I had lost access, the hacker had run illegal livestreams with invalid traffic. As a result my channel has been demonetised,”
As Raza made his ordeal public over social media, fans, peers along with certain celebrities rallied in his support. The conversation eventually became about YouTube having a physical presence in Pakistan. Certain content creators have stressed that YouTube needs to have an office that specifically cateres to Pakistan.
The idea essentially being that being a content creator in Pakistan has evolved to a profession. Raza for instance has over 1.3 million subscribers on YouTube. He is one of the growing numbers of individuals for whom YouTube has become the single source of livelihood over the years. With commerce getting increasingly evolved, creators argue that a physical support system is becoming the need of the hour so such issues are resolved rather quickly.
Raza himself while admitting that so far the team at Google has been very cooperative noted that he would still prefer if YouTube representatives could be contacted directly through a physical location.
“We only have the option to carry out a live chat after which we are assigned with an agent with whom correspondence is carried out via email. It takes a day which I think is the fastest response I have received. I understand they had to run necessary background checks before engaging further. I am still in contact with them. But I would still prefer a physical presence so we can talk to the people directly which would result in issues like these being resolved much faster,” Raza said.